I. Terms and Conditions of Use
These T&Cs apply exclusively to Bus54 services, namely the identification of travel bookings and our intermediation of services offered by third-party providers (bus operators and other service providers). In addition, and separate to these, the terms and conditions of each third-party provider will apply to any tickets and services offered by said providers (e.g. transport, accommodation, or holidays). Furthermore, additional terms and conditions may apply to the third-party booking platforms to which you are forwarded. Bus54 has no influence over conditions supplied by third-party providers.
II. Services offered by Bus54
Bus54 services are designed to make it easier for you to plan your trip by equipping you with the information you need and providing a clear comparison of the travel options presented. The actual travel services (e.g. transport from A to B) do not form part of Bus54 service but rather form part of a separate contract concluded between you and the respective third party operator. Bus54 acts as an intermediary or broker between the user and each third-party transport operator. We are therefore not responsible for the travel service provided by the third party nor the manner in which this travel service is provided.
Bus54 services include:
1. Search engine + comparison platform for travel services
Based on your search input, we provide you with a clear overview of various travel options using different methods of transport (e.g. train, bus, plane, ferry or rental car). As we rely on the information made available by third parties, booking platforms, and information platforms, we cannot guarantee the accuracy or completeness of the results. You can compare the travel options by price, travel duration, and other aspects.
2. Booking via external third-party providers
Our results page may include direct links to the booking pages of the respective third-party providers. Clicking on a link will redirect you to the third-party provider's booking page, where you can purchase the corresponding service and make a reservation.
A contract for travel services will only be concluded with the respective third party. For this reason, only the conditions of the relevant third-party provider will apply to the travel services booked in this manner (bookings and reservations). Payment is made via the third-party payment system provided. Any changes or cancellations must be made directly with the relevant third party.
We receive a commission from the third-party provider for acting as an intermediary. Additional fees imposed by the respective third-party providers may also apply.
In general, the user is not entitled to a right of withdrawal because these are contracts for the provision of tourism services, where the contract provides for a specific date or period of performance.
3. Direct booking on our website
For selected third-party providers and connections we offer secure online booking options directly on our website. In these instances, you will not be redirected to the booking page of the respective third-party provider.
By clicking on the button on our booking page ("Pay Now") you enter into a binding offer to conclude a contract for the intermediation of the respective transport or travel service. The contract is concluded once you receive a booking confirmation (declaration of acceptance by Bus54). You will receive a booking confirmation by email, SMS, or in-app along with the travel documents and our invoice. The travel documents are usually printable tickets issued in common electronic formats (such as mobile tickets with QR codes).
Once received, the travel documents must be checked immediately. Any errors or incorrect information must be immediately communicated to Bus54 to allow for timely correction of the documents. You can contact our customer service here: Help Center
Insofar as it was agreed to at the time of booking, we charge a booking fee for arranging the travel service. We also receive a commission from the respective third-party provider. Additional fees imposed by the respective third-party providers may also apply.
In general, the user is not entitled to a right of withdrawal as these are contracts for the provision of tourism services, where the contract provides for a specific date or period of performance.
The direct booking of transport and travel services on our website can only be carried out using the payment method provided. We are authorised to collect payments on behalf of each of the relevant third-party providers. When paying for a booking by credit card, you expressly consent to the collection of the fee for the applicable travel service, including the specified booking fee, from that credit card by our fulfillment partner or payment service provider. Should you choose to pay via PayPal or online transfer (if possible), you will authorise the payment yourself.
Should you wish to cancel the transport or travel service and withdraw from the contract, the applicable terms and conditions and costs for cancellation will be based on the conditions set out by the relevant third-party provider. We will handle your cancellation request and forward it to the relevant carrier. You can contact us by telephone or via email. In some instances, it may be possible to cancel directly with the carrier if the ticket's conditions allow for this.
We assume no liability for the availability of the trip at the time of booking or for the fulfillment of the booked trip by a third-party provider.
4. Our Services
A legal relationship between you, the customer, and ourselves will arise in instances where we offer our own services against payment.
Only legal adults and natural persons of full legal capacity may become registered users. The user must provide all required information in a complete and correct manner and, when necessary, provide updates. Registration is non-transferable.
Once registered, your account will be active for an indefinite period of time. Both the user and Bus54 are entitled to terminate the account at any time. The right to termination without notice for good cause remains unaffected.
6. Payments & Fees
You will be presented with a breakdown of the costs and fees that comprise the amount due for each booking, including fees charged by the Provider. You agree to pay or authorize, the payment for all such fees, together with any additional fees or costs as may be incurred by your debit card or payment service provider if any. Your payment may only be made via the acceptable payment system(s) specified on the reservation booking page, whether on the Service Sites (for Direct Bookings), or on the Provider’s website (for External Bookings).
6.1. Service Fees for changes or cancellations
Depending on the third-party provider and fare type, you may be able to either cancel and get a refund for your ticket or change your ticket online, via Help Center, or directly with the third-party provider. We will generally inform you of the main conditions during the booking flow, but we strongly advise you to read and understand the third-party terms and conditions before completing your booking.
You may need to pay for any difference in cost for your new ticket and any applicable fees determined by the third-party providers. In addition, if you decide to change or cancel your flight or ferry ticket through our Help Center, Bus54 may charge you a fee for changes or cancellations for the service performed by our Customer Service team. Please note that our service fees do not include the amounts eventually charged by the third-party providers, according to their terms and conditions. Bus54 service fees are non-refundable.
Changes or cancellations processed through our Help Center may only be guaranteed, if your request is submitted at least 24 hours prior to the departure time of your trip. Please keep in mind that this is always subject to the terms and conditions of the corresponding third-party provider, which may be more restrictive.
We won’t change, cancel, replace or refund fraudulent tickets.
Change means Your voluntary request to change the date, route, or name of Your booking. Important to note that any change is subject to the conditions allowed by the carrier.
Cancellation means Your voluntary request to cancel your ticket(s).
A Processed Request means that after you contact our Customer Help Centre to change or cancel your booking, our agents process the corresponding change and/or cancellation. For the avoidance of doubt, if you wish to cancel or change two bookings, this will result in two separate requests.
We make our website and its respective functions available to users; there is no entitlement to the provision of specific functions. We have the right to make changes to the content or functionality at any time (for example: through patches, updates, or modifications). We do not guarantee the permanent availability of our website. More specifically, technical problems that are outside of our control may lead to downtime. Website maintenance may affect availability and will be carried out, when possible, with due care to prevent disruption. Proprietary Rights and all other rights relating to this website belong to Bus54.
8. Duties and Obligations of the User, Advice
You as the user are responsible for ensuring that you comply with all formalities of travel, including health ordinances. To ensure that your journey runs smoothly, you must take note of any instructions and advice provided by tour operators and forwarded by Bus54.
IV. Limited Liability of Bus54, Third Party Providers
We endeavor to ensure that the information presented on our website is accurate. When providing details on travel services, we rely on the information conveyed to us by the relevant third-party providers. We are unable to fully verify the accuracy or currency of the information that we gather and display. Our reviews are carried out on an ad-hoc basis. We, therefore, ask that you please review the individual travel details yourself. We make no representations or warranties, nor can we offer our users any guarantee as to the accuracy or completeness of the travel information. The same applies to all other information presented on our website that is or has been made available to us by third-party providers.
We do not participate in the presentation or description of travel services on the websites of third-party providers. We are therefore not liable for the content of third-party offers or for any contracts concluded with third-party providers.
When acting as an intermediary for third-party offers, we bear no responsibility for the availability of services or travel connections at the time of booking (on third-party provider websites) or for the actual delivery and satisfactory performance of services booked with third-party providers. Neither we nor our affiliates make any representations or warranties with respect to the information, products, services, or software provided on or contained within our website, in particular with regard to the suitability for a specific purpose – unless this has been expressly and individually agreed to with our users. Any warranty claims or claims for damages are to be brought directly against the relevant third-party provider.
We are not liable for any disturbance or interference in the network which has not been caused by us. We strive to ensure the faultless and uninterrupted technical operation of our service. We cannot, however, assume any responsibility or liability for the uninterrupted and prompt accessibility or availability of our service. This applies in particular to technical delays and failures and any damages resulting therefrom.
Our own liability in accordance with Section V. below remains unaffected.
V. Limitation of Liability
Our liability and that of our employees, legal representatives, or agents shall be limited to wilful intent and gross negligence. This limitation does not apply to injuries to life, limb, or health, to breaches of warranty, to claims under the Consumer Protection Council Act (CPCA), Chapter C25 of the Laws of the Federation of Nigeria 2004, or to a material breach of contract, i.e. obligations which are essential to the proper performance of the contract or fulfillment of the contract purpose, or on the observance of which the contractual partner may regularly rely on.
In the case of breach of material contractual obligations through minor or simple negligence we are only liable for typical and foreseeable damages.
VI. Data Protection
VII. Changes to our Terms and Conditions of Use
Our services are constantly evolving and expanding. We, therefore, reserve the right to modify these terms and conditions at any time. For existing users, the terms and conditions that were valid at the time of the last booking will apply, unless a notice of amendment was received beforehand.
VIII. Contact Information / Notifications
If you have any complaints or believe that any of our website content violates the rights of third parties, please inform us:
7 Ibiyinka Olorunbe Close
Victoria Island, Lagos
Help us improve our service. We welcome your feedback, negative or positive, as well as any improvement suggestions. Leave comments, rate our service, or simply write to us at [email protected]